IT SUPPORT

OC IT SUPPORT

IT SUPPORT

Why?
We love it when people are as excited by technology as we are – but we also understand that you might just want your technology to work and you don’t really care about how. We can manage the how. We love figuring out solutions that will work best for you and your team in a fail-safe manner. You decide what tools you need to get the job done, whether it be PC or Mac, iPhone or Android – and we’ll make it happen.

What we offer
We offer a fail-safe IT Support system at a great price. We provide different services depending on your level of comfort with technology. If you are tech savvy and you want complete control of your systems – we’ll give you the tools to do this. But if you just want us to handle all the geeky stuff for you – no problem. It all depends on your level of comfortability* with technology.

How we can help:

  1. We support you when your IT systems go down or they no longer work the way they should. We can do this either at your site, on the phone, or remotely.
  2. We install and configure new IT systems or services across three areas:
    1. System migration – when it’s time to upgrade your system, we can manage the process for you. We install and configure the new system and then migrate your data from the old to the new. We want to make the transition seamless by minimising the time you’re offline and ensure as little disruption to your business as possible.
    2. Business systems Integration – we help deliver smarter and more efficient IT processes and software solutions that save your business time and money. For example, we can provide new software for payroll that automates the processes and reduces the number of manual steps required – saving staff time. Technology changes at a rapid pace and it’s not always possible to stay up to date with new products that might improve your business. We can do that for you because we love to implement new systems that make your life easier.
    3. Cloud integration services – we can move your stored data from your on-premise server or desktop to a Cloud-based system, such as Google Apps, so you can access your data from anywhere in the world on any device.

How we work
We sort out curly IT problems. It’s what our IT Support Manager, Ben, calls ‘Gotchas.’ We love navigating around the problems, avoiding the pitfalls that flummox most IT teams – to help get our clients back online and productive again.

For the ‘IT Savvy’ we provide a bespoke service to bounce ideas off and assist you with developing your IT strategy. We provide system maintenance – backed by the guarantee of being a certified Google Partner & Google Apps Re-seller.

For those who are ‘IT Comfortable’ we help formulate your IT strategy based on a thorough needs assessment. This will include recommendations for upgrading your IT capabilities in line with your business growth strategy. Once your systems have been developed, we provide a monthly maintenance service, giving you peace of mind that your IT systems are being taken care of so you can get on with what you do best.

For those who feel they are a ‘IT Challenged’ we help you to create a computer system that’s easy to use, fail safe and supported by automated back-ups. We provide a quarterly check-up to ensure everything is running smoothly – in the same way a car runs better with regular servicing.

Why work with us?
We’ll never talk down to you or geek speak you – unless you want us to! We are a small, professional and cost-effective outsourced IT support centre who are creative, fun and efficient. We’ll blend in with your team so you hardly see us – the only thing you’ll notice is that all your IT systems are running smoothly!

* Comfortability: The level of technical knowledge that you’re comfortable with