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Managed IT Services & Support · Sydney

All your technology. One trusted Sydney partner.

Online Consulting manages your IT, secures your systems, builds your website and runs your marketing — one accountable, in-house team instead of five disconnected vendors.

Online Consulting is an IT consulting company in Sydney, and managed IT services and support are what we do every day — helpdesk, cybersecurity, networking, cloud and everything in between. As your IT consultants in Sydney, we also handle web development, hosting and digital marketing under the same roof, so your technology never gets split across providers who don't talk to each other.

0
years supporting Sydney businesses
0+
endpoints under management
0-hour
response in business hours — our own helpdesk team
Microsoft Google Sophos Verified Keeper MSP Partner Ubiquiti UniFi Adobe Shopify

What we do

Managed IT services & support is what we do best

As your managed IT services provider in Sydney, everything else we offer exists so you can keep your whole technology stack with one firm.

Why one partner

Fewer vendors.
Fewer gaps.
Stronger security.

As a managed IT company in Sydney, we see the same problem again and again: every additional vendor with access to your systems is another set of credentials, another support queue, and another gap for things to fall through. When your IT, website, hosting and marketing live with one firm, security standards stay consistent across everything — and there's never any finger-pointing about whose problem it is.

Consistent security, everywhere.

The same standards protect your network, email, cloud and website.

One point of accountability.

If something breaks, you make one call — and it's ours to fix.

Faster outcomes for your people.

No coordinating between vendors. Your staff ask one team, and it gets done.

One partner. One invoice. One team that already knows your business.
See how one-partner technology works →

How it works

Getting started is simple

01

Book a free IT review.

We look at your current setup — systems, security, costs and vendors — and tell you plainly what's working and what's at risk.

02

Get a clear plan.

A practical roadmap in plain English, with priorities and pricing. No jargon, no lock-in pressure.

03

We take it from there.

Onboarding, migration and day-to-day support handled by our Sydney team — and your staff always know who to call.

Testimonials

Trusted by Sydney businesses for 18 years

Sam is a reliable and knowledgeable IT consultant who has a clear understanding of the needs of small businesses … Sam can explain IT security and software in terms that anyone can understand, and is proactive in suggesting how to avoid problems in the future … we've been very happy with him and his team.

Cathy CurtisOwner, You & Eye Optical

Few people have the opportunity to manage contractors that seem like full-time onsite staff … I've had the pleasure of working with Sam and his team for five years now and over this time the level of service has been constant … his team go above and beyond desktop support.

Mark EelsAssistant Dean of Students, NYU Shanghai

All my issues are solved quickly first time … I'm glad you are always there to help.

Simon HardakerBusiness Owner, Astemi Property

I thoroughly recommend Online Consulting for all small business owners. They are fast, reliable and affordable. They take away all the IT growing pains so that I as a small business owner can focus on what I do best and continue to grow my business. Thank you Sam and team!

Anthony HartcherMe&My Wellness

Sam took the time to listen to what I wanted and work out what I needed. Excellent service and price. Highly recommend!

Rae Stagbouer

I've been working with Online Consulting on a web site which has multiple people with their unique offerings. The team is patiently helping us navigate the intricacies while we often change our minds … amazing, thank you. I'm confident in the end the result will be fantastic.

Kathryn McConville

There are many reasons to recommend Online Consulting, but I would like to highlight the incredible work they do for not for profit organisations. The work enables education, fundraising, event promotion, and community engagement. The experience Online Consulting has in this area makes them the perfect online developer to choose.

Wendy Lloyd CurleyBNI Sydney North East

Extremely happy with the work Online Consulting has done building my website and continues to do with SEO and Adwords. Sam is great to work with and his team is super responsive. My site not only looks and works amazingly, it converts! Thanks OC Team!

Andrew CrabtreeSouthern Cross Automotive Repairs

Our people

Real people. One team. Easy to reach.

No outsourced call centres. No ticket black holes. When you contact Online Consulting, you speak directly with our own team, led from Sydney's Northern Beaches and supported by dedicated specialists. They're the same people who set up and manage your systems, so they know your technology inside and out and can provide knowledgeable, responsive support when you need it.

Sam Crawford, Managing Director at Online Consulting ‘Big Picture Dreamer’
‘Big Picture Dreamer’

Sam Crawford

Managing Director

Sam's favourite animal would have to be the seal: Fun-loving, slow and endearing on land — yet fast, sleek and graceful under water.

Wilma Amposta, General Manager at Online Consulting ‘Superwoman’
‘Superwoman’

Wilma Amposta

General Manager

Wilma loves superheroes. While her girlfriends prefer romance films, Wilma will always choose ‘The Avengers’ over ‘Endless Love.’

Jeff Ernacio, Help Desk Manager at Online Consulting ‘IT Guy’
‘IT Guy’

Jeff Ernacio

Help Desk Manager

Jeff is someone you can depend on, responsible and very trustworthy. “Engineer” to his friends, he's a Jack of all trades.

Common questions

The things clients ask us first.

Straight answers about how we work, what it costs and what changes on day one. If yours isn't here, ask us directly — we'll give you the same plain answer.

Managed IT services cover everything that keeps your tech running day-to-day: a helpdesk your staff can call directly, proactive monitoring, cybersecurity, Microsoft 365 and Google Workspace management, networking, and on-site support across Sydney, all handled by a team that already knows your setup inside out.

We target a two-hour response during business hours, with our own helpdesk team picking up the phone.

They can see your systems and your history straight away, so most issues get sorted on that first call.

Yes — we're an IT consulting business based in Sydney, led from the Northern Beaches and supporting clients right through to the CBD, with specialists in the Philippines extending our helpdesk hours.

Most issues get sorted remotely within minutes, and when hardware genuinely needs hands-on attention — a failed switch, an office move, a new server — we're there in person.

We work mostly with small and mid-sized Sydney businesses — roughly 10 to 150 staff, from professional services firms to clinics and retailers.

We've supported local businesses for over 18 years and currently manage more than 500 endpoints across those clients.

No. Most clients start with managed IT and support, then bring across hosting, their website or marketing once existing contracts run out.

We map that sequence into your roadmap. There's no pressure to switch everything over before you're ready — you set the pace.

Managed IT services are priced after your free IT review, once we know how many users and devices you have and what state things are in — usually a per-user or per-device monthly rate.

That gives you a single, predictable bill each month instead of hourly invoices that spike whenever things go wrong.

Because every extra vendor with access to your systems is another login, another support queue, and another gap for things to fall through.

As a managed IT company in Sydney that also builds websites and runs marketing, we hold everything to the same security standard — so when something breaks, there's one call to make, not three.

There's no catch. We take a close look at what you're running, how secure it is, what you're paying, and who else has access, then tell you plainly what's working and what's at risk.

You'll get a practical roadmap with priorities and pricing in plain English, and if your current setup is already solid, we'll say so — the review is yours to keep either way.

18+ years supporting local businesses, more than 500 endpoints under management, and one in-house team covering IT, web development, hosting and marketing — not a rotating cast of subcontractors.

Add a two-hour response time from our own helpdesk, and that's what makes us one of the best managed IT service providers in Sydney.

If you want someone who can walk in the door rather than log a ticket with a national queue, yes.

As a local IT consultant company in Sydney, we're on-site the same day when it matters, and you deal with the same person every time — not whoever's rostered on that week at a call centre interstate.

Ready to put all your technology in one safe pair of hands?

Book a free, no-obligation IT review — we'll show you exactly where you stand.